ja999 Terms and Conditions

General Introduction

ja999 is an online gaming and entertainment platform that provides services to users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between ja999 and its users ("Member" or "you").

These Terms apply to the ja999 website, mobile application, and all related services. ja999 reserves the right to change, amend, or update these Terms at any time. Notice of changes will be provided on the website, and your continued use of the platform will be considered acceptance of the updated Terms.

Age and Eligibility

To register and participate on the ja999 platform, you must meet the following eligibility requirements:

• You must be at least 21 years old. This platform is operated for those aged 21 and above only.
• You must be a legal resident of Bangladesh.
• You must have a valid and active mobile number and a bank account or mobile banking account (bKash, Nagad, Rocket, or Upay).
• Anyone who has previously been banned or suspended from ja999 may not open a new account.
• Each individual may register only one account.

Identity Verification

ja999 may request identity verification at any time in the interest of security and fair play. The following documents may be required during this process:

• Copy of National Identity Card (NID) or passport
• Mobile banking account verification
• Proof of address document

If verification is not completed within the specified time, ja999 reserves the right to temporarily suspend the account.

Account Registration and Security

When registering with ja999, you must provide accurate and complete information. Providing false information may result in account cancellation.

• Each user may operate only one account. If multiple accounts are found, all accounts may be cancelled and balances forfeited.
• Your login credentials (username and password) must be kept completely confidential. Sharing them with a third party is prohibited.
• If you suspect any unauthorised access to your account, you must notify the ja999 support team immediately.
• It is your responsibility to keep your password secure and to change it regularly.

Account Suspension and Closure

ja999 reserves the right to temporarily or permanently close an account in the following circumstances:

• In the event of a breach of these terms and conditions
• If evidence of fraud, deception, or corrupt activity is found
• If the platform is misused or other users are harassed
• If identity verification fails or false information is provided
• If the bonus system is misused

Users may also request account closure at any time via live chat or email.

Deposit Terms

The following rules apply when depositing money into ja999:

• Minimum deposit amount: ৳200 (per method)
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer
• Deposits may only be made using a payment account registered in your own name. Deposits from third-party accounts are not accepted.
• Once a deposit amount is confirmed, it is generally credited to the account instantly.
• If there is a delay due to a technical issue, please notify the support team.

Withdrawal Terms

The following conditions must be met when withdrawing winnings:

• Minimum withdrawal amount: ৳1,000
• The withdrawal process generally takes 10 to 45 minutes to complete.
• Withdrawals may only be made to the same payment method used for the deposit (exceptions apply after verification).
• Bonus wagering requirements must be met before withdrawing (see bonus terms and conditions).
• Additional verification may be required for large withdrawal amounts.

Welcome Bonus

The ja999 welcome bonus applies to new members. The specific terms related to the bonus are as follows:

• 200% bonus on the first deposit, up to a maximum of ৳10,000.
• Before withdrawing the bonus, the total bonus amount must be wagered 25 times (25x).
• Multiple accounts from the same household or the same IP address may not claim the bonus.
• The bonus may only be used on designated games on the ja999 platform.
• The bonus balance cannot be withdrawn directly; it can only be withdrawn after the wagering requirements are met.

General Bonus Policy

The following general policy applies to all bonuses and promotional offers:

• ja999 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If misuse of the bonus system is suspected, ja999 may investigate and cancel the balances involved.
• Each promotional offer has its own validity period; expired bonuses are automatically cancelled.
• The terms and conditions of a specific bonus offer will be shown on that offer's page.

Fair Play Policy

ja999 is committed to ensuring a fair and transparent gaming environment for all users. The following must be observed to ensure fair play:

• Using any software, bots, or automated systems to play games is strictly prohibited.
• Attempting to influence game outcomes by colluding with other users is not permitted.
• Attempting to profit from any technical error or bug is prohibited; such incidents must be reported to the support team immediately.
• All game outcomes are impartial and verifiable.

Betting Limits and Rules

Minimum and maximum betting limits are set for each game category. Specific limits will be shown on the relevant game page. ja999 reserves the right to change betting limits at any time.

The terms for sports betting (cricket, football, etc.) and casino games may differ. The specific rules for each event can be found on that event's page.

VIP Loyalty Program

ja999's VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback and additional benefits are available at each tier:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.7%
• Gold: Weekly cashback up to 1.0%

You can advance to a higher VIP tier by playing regularly and staying active on the platform. ja999 reserves the right to change the terms of VIP benefits.

Responsible Gaming Policy

ja999 gives the highest priority to responsible gaming. We believe gaming is a form of entertainment, not a means of earning money. You can manage your gaming habits using the following tools:

• Setting a personal deposit limit
• Temporary or permanent self-exclusion
• Account activity review facility

For more information, visit our Responsible Gaming page.

Data Protection

ja999 places great importance on protecting your personal information. SSL encryption technology is used to keep all transactions and communications secure.

• Your personal information is used only for the purpose of providing services.
• Information is not shared with third parties, except where required by legal obligation.
• You may request to view, correct, or delete your stored information at any time.

For more details, see our Privacy Policy.

Fraud Prevention

ja999 actively works to prevent money laundering and fraud. To this end:

• All transactions are monitored.
• If suspicious activity is detected, the account is brought under investigation.
• ja999 reserves the right to notify the relevant authorities in accordance with applicable law.

Intellectual Property Rights

The ja999 website, logo, game software, graphics, content, and all digital elements are the intellectual property of ja999 or its licensors. You may not copy, distribute, modify, or use these elements for commercial purposes. Permission is granted for personal and non-commercial use only.

Limitation of Liability

ja999 will not be liable for any loss in the following circumstances:

• Issues arising from technical problems, server downtime, or internet connection disruption
• Delays or errors in third-party payment systems
• Loss caused by your own negligence (such as sharing login credentials)
• Unforeseen circumstances (Force Majeure) — natural disasters, government orders, etc.

Applicable Law and Dispute Resolution

For any dispute relating to these terms and conditions or ja999 services, an attempt will first be made to resolve the matter by contacting the ja999 support team directly. Contact us via live chat or email and receive 24/7 support.

Any decision made by ja999 regarding a connection-related matter will be considered final, unless a clear technical error can be proven.

Policy on Amendments to Terms

ja999 reserves the right to change, amend, or update these terms and conditions at any time. Users will be given advance notice of significant changes. Continued use of the platform after changes are made will be considered acceptance of the new terms. It is therefore recommended to check this page regularly.

Entire Agreement

These terms and conditions, privacy policy, and responsible gaming policy together form the complete agreement between ja999 and the user. Even if any part of these terms is found to be invalid, the remaining parts will remain in full effect.

For any questions or clarifications, use our 24/7 live chat support or contact us by email.