ja999 Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how ja999 collects, stores, and protects your information.
1. Introduction
This privacy policy applies to all users of the ja999 platform. Please read it carefully.
Purpose of the Policy
ja999 ("we", "our", "platform") is a trusted online gaming platform that provides services to users in Bangladesh. The purpose of this privacy policy is to inform you about what information we collect, why we collect it, how we use it, and how we keep your information secure.
By using the ja999 website, app, or any of our services, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
Scope of Application
This privacy policy applies to all services of ja999, including:
- ja999 website (ja999.lat) and all its subpages
- Services accessed through mobile or tablet browsers
- Customer support services and communication channels
- All activities related to account registration, login, and management
- Financial transactions and payment processing
2. What Information We Collect
We collect only the information that is necessary to provide our services.
Personal Identification Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — minimum 21 years)
- Valid email address
- National ID card (NID) or passport number (for verification)
- Current address
Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Note: The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
Technical and Device Information
Information our platform collects automatically:
- IP address and approximate location
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system information
- Cookie and session data
- Page visit time and duration
Gaming Activity Information
To ensure fair play and responsible gaming:
- Play history and results
- Bet amounts and frequency
- Bonus usage records
- Login time and session information
- Preferred game categories
3. How We Use Your Information
Collected information is used only for specific and lawful purposes.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration verification, login security, and identity confirmation | Performance of Contract |
| Payment Processing | Completing deposits and withdrawals, preventing fraud | Performance of Contract |
| Customer Support | Providing 24/7 live chat and email support | Legitimate Interest |
| Security | Preventing unauthorized access, fraud, and money laundering | Legal Obligation |
| Responsible Gaming | Helping to identify and prevent gambling addiction | Legitimate Interest |
| Service Improvement | Analyzing user experience and improving the platform | Legitimate Interest |
| Marketing Communications | Information about bonus offers and promotions (consent can be withdrawn) | Consent |
4. Sharing Information with Third Parties
We do not sell your personal information. However, in certain specific situations, sharing information with third parties may be necessary.
Who Information Is Shared With
- Payment processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer services.
- Technology partners: With trusted technology service providers for managing the platform's security, hosting, and technical infrastructure.
- Law enforcement authorities: With government authorities or by court order when required under the laws of Bangladesh.
- Fraud prevention agencies: With relevant agencies to prevent money laundering and fraud.
Your information will not be shared with third parties for any reason other than those stated above. All our third-party partners operate under strict confidentiality agreements.
International Data Transfers
Your information may be processed outside Bangladesh. In such cases, we ensure that your information remains protected in accordance with the standards of this privacy policy and is consistent with applicable data protection laws.
5. Cookie Policy
Our platform uses cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are essential for the platform to operate. They maintain login sessions, security verification, and core functionality. These cookies cannot be disabled.
Functionality Cookies
These cookies remember your preferences, language settings, and personalized experience. Without them, you will need to configure your settings again each time.
Analytics Cookies
We use analytics cookies to collect anonymous statistics — which pages are used most, where errors occur, and so on. This information is used to improve the platform.
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may cause some features to stop working.
6. Data Security Measures
ja999 has put in place the highest level of technical and organizational measures to protect your privacy.
Technical Security
- SSL/TLS Encryption: All data exchanged between your device and our servers is protected by advanced SSL encryption.
- Data Encryption: Sensitive information (passwords, financial data) is always stored in encrypted form.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
- Firewall and Intrusion Detection: Advanced security systems to prevent unauthorized access.
- Regular Security Audits: Regular security assessments conducted by third-party experts.
Organizational Security
- Only authorized staff have access to personal information.
- All staff are trained on privacy and data protection.
- A rapid response procedure is in place in the event of a data security breach.
- A data retention limitation policy is followed.
If you notice any security concerns or suspicious activity, please notify us immediately at [email protected].
7. Your Data Rights
As a user of ja999, you have the following rights over your own personal information.
Right of Access
You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.
Right to Rectification
You have the right to correct any information that is incorrect or out of date. Information can be updated through account settings or via the support team.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specific period due to legal obligations.
Right to Restriction of Processing
You may request that processing of your information be suspended until any dispute is resolved.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Object
You have the right to object to marketing communications or certain processing activities and to withdraw your consent.
How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact us. We will respond to your request within 30 business days. Some information may be required to verify your identity.
8. Data Retention Period
How long we keep your data depends on the type of information and legal requirements.
Retention Policy
- Active Account: All data is retained for as long as the account remains active.
- Closed Account: Even after an account is closed, transaction and verification data is retained for a minimum of five years due to legal obligations.
- Marketing Data: Marketing communications stop as soon as consent is withdrawn.
- Technical Logs: Security logs are generally retained for up to 12 months.
Once the data retention period ends, the data is securely deleted or anonymised.
9. Privacy Protection for Minors
Age Restriction
ja999 is a platform strictly operated for individuals aged 21 and above. We do not intentionally collect or process any data from minors.
Age verification is mandatory during account registration. If we become aware that a minor is using our platform, we will immediately close their account and delete all associated data.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. Policy Changes & Contact
We may update this privacy policy from time to time.
Change Notifications
If any significant changes are made to this privacy policy, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification to your registered email
- Display a clear announcement on the platform
Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
Related Policies
Alongside this privacy policy, the following policies are also recommended reading:
- Terms & Conditions — Terms of service use
- Responsible Gaming — Safe gaming guidelines
- About Us — Learn more about ja999
11. Contact Us
For any privacy-related questions or requests, please get in touch with us.
Platform: ja999
Website: ja999.lat
Email: [email protected]
Live Chat: Available 24/7 in Bengali
Hours: All days, all hours (BST, UTC+6)
Complaint Resolution
If you have a privacy-related complaint, please contact our customer support team first. We will review your complaint and work towards a resolution within 30 business days.
If a satisfactory resolution is not reached, you retain the right to file a complaint with the relevant data protection authority.